Privacy Policy

At Subana, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website, www.subana.com.au. We encourage you to carefully read this policy to understand how we handle your information.

Information We Collect

When you visit our website and engage in transactions, we may collect certain information from you, including:

  • Personal information: When you place an order or create an account with us, we may collect your name, email address, shipping address, and phone number. This information is necessary to process your orders and provide you with a smooth shopping experience.

  • Payment information: In order to complete your purchases, we may collect your payment details, such as credit card information or other secure payment methods. Please note that we do not store or have access to your complete payment information as it is handled securely by our trusted payment service providers.

  • Browsing information: We may collect certain non-personal information when you visit our website, such as your IP address, browser type, device information, and operating system. This information helps us improve our website’s functionality, analyze trends, and enhance your overall experience.

  1. Use of Information: We use the collected information for the following purposes:
  • Order processing and fulfillment: We use your personal and payment information to process and deliver your orders accurately and efficiently.

  • Customer service: We may use your contact information to communicate with you regarding your orders, provide assistance, and address any inquiries or concerns you may have.

  • Marketing and promotions: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email.

  • Analytics and improvements: We utilize data analytics tools to analyze website usage patterns, track trends, and gather statistical information. This helps us enhance our website’s functionality, personalize your shopping experience, and improve our product offerings.

  1. Data Sharing and Security: We understand the importance of safeguarding your information and are committed to maintaining its confidentiality. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are contractually obligated to protect your information and use it solely for the purposes specified by Subana.

Please note that we may also share your information when required by law or if we believe it is necessary to protect our rights, safety, or the rights, safety, or property of others.

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

  1. Third-Party Links: Our website may contain links to third-party websites or services that are not operated or controlled by Subana. Once you leave our website and access these third-party sites, we encourage you to review their privacy policies, as we have no control over their practices and cannot be held responsible for the protection and privacy of any information you provide on those sites.

  2. Children’s Privacy: Subana’s website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete the information from our records.

  3. Your Rights and Choices: You have the right to access, update, or delete your personal information held by Subana. If you would like to exercise any of these rights or have any questions or concerns regarding your personal information, please contact us using the information provided at the end of this Privacy Policy.

  4. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to periodically review this page

At Subana, your privacy and security are of utmost importance to us. We are dedicated to ensuring that your personal information is handled with care and transparency. By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.

If you have any concerns, questions, or would like to exercise your rights regarding your personal information, we encourage you to reach out to us. Our friendly customer support team is here to assist you. Please email us at info@subana.com.au, and we will promptly address your inquiry.

Thank you for choosing Subana. We appreciate your trust in us and look forward to providing you with a delightful shopping experience, transforming your house into a loving and beautiful home.

Last updated: 2023

Email: info@subana.com.au